Return & Exchange

FEES AND ELIGIBILITY

Our Commitment to Your Satisfaction

Your satisfaction is paramount, and we are dedicated to ensuring that every purchase meets your expectations. If, for any reason, you find that your outfit doesn't meet your expectations, we are delighted to offer a straightforward and customer-centric return or exchange process for eligible merchandise. Please take a moment to acquaint yourself with the following terms and conditions:

General Terms

-Returns or exchanges are accepted for new, unworn, unwashed, and unaltered merchandise with all original internal garment tags within 30 days of receiving your items.

-To facilitate a smooth return process, please avoid returning the package to the address listed on the waybill, as it is not the designated return address. Refunds will not be issued for packages sent to the waybill address. All parcels mailed there will be destroyed by the logistics provider. Correct Procedure: Always ship to your designated return warehouse address (provided during return authorization).

-Please always contact us first before making a return, an exchange, or any other request. Failing to do so may result in no refund being issued.

-Return shipping is covered only for verified issues, including manufacturing defects (e.g., fabric or seam flaws), production contamination, or shipping mistakes. Sizing issues are not considered defects. Customers must submit photo evidence within 48 hours and retain items for inspection. Returns may be refused if damage appears intentional, items are discarded, or the issue is unrelated to the product. In these cases, return shipping is the customer's responsibility.

-Please be aware that we does not cover return shipping costs. We have warehouses in the USA, UK, Australia, and Germany. To ensure a successful return or exchange, please adhere to the following steps:

• Notify us of the item you intend to return or exchange.
• Check the eligibility for return or exchange before shipping back.
• Supply the tracking number after sending the item back. Please be advised that refunds cannot be processed without a tracking number.
• Upon receiving your returned items and verifying their compliance with the returnable conditions (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), we will promptly initiate the refund or exchange process.

 

Exchanges

All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

Eligibility for Returns

• Returns can be requested within 30 days from the date you received all your items.
• Please note that initiating a dispute may temporarily halt the refund process, which could take up to 75 days to resolve. Should you have any inquiries or requests, please do not hesitate to reach out to our dedicated support team at support@tpusamagamerch.com.
• Please note that the following items are not eligible for return under any circumstances: all gift cards, surprise boxes.
• Items must not have been washed, altered, or damaged.
• Items must be returned with the original packaging and tags attached.
• Swimwear, a category in accessories, and all sale items (including last chance items) are not eligible for cash refunds and may only be returned for store credits if they meet the return conditions, unless the item is defective or sent in error.
• If your order was paid for using store credits accumulated from previous returns, it is not eligible for return.

 

RETURN PROCESS

How to Return Your Orders?

• Email us at support@tpusamagamerch.com with the subject line "Return Request: #XXXXXX(Your Order Number)".
• Please note that only one return request can be submitted for each order.
• Provide us with details about the item(s) you wish to return and the reason for the return.
• Following the receipt of your information, we will furnish you with instructions for your return.

REFUND PAYMENT

Where is My Refund?

The method used to process your refund will be contingent on your original payment method:

Estimated Refund Processing Times

After we receive your return parcel, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment, and you will receive a confirmation email once the refund is processed. Please allow additional processing time, which may vary depending on your payment method and card issuer. Here are the estimated timescales for refunds: